jdl88 Privacy Policy

1. Information We Collect

When you register an account and use jdl88 services, we collect several categories of information to allow the platform to operate properly and securely. This collection is done directly through registration forms and automatically through standard tracking technologies.

Information you provide directly:

• Full name, email address and mobile number used for account registration
• Your jdl88 account username and password (passwords are stored in hashed form — we cannot read them)
• Identity verification information when required, including a copy of your identification card (MyKad) for the KYC process
• Details of your chosen payment method, including e-wallet or bank account information for deposit and withdrawal purposes
• Any communications you send to our support team

Information collected automatically:

• Your IP address, web browser type and device operating system
• Login session data, including access times and session duration
• Gaming and betting activity records for compliance and internal audit purposes
• Cookie data used to maintain your login session and display preferences

2. How We Use Your Information

jdl88 uses collected personal information solely for legitimate purposes related to providing the platform's services. We do not process your data for purposes outside the scope stated here without obtaining your consent first.

• Creating and managing your user account, including identity verification during registration and the login process
• Processing deposits and withdrawals through your chosen payment methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending account-related notifications, including transaction confirmations, security alerts and policy updates
• Carrying out legal compliance checks including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures
• Detecting and preventing fraud, hacking or platform abuse
• Analysing usage patterns in aggregate for service improvement purposes — this analysis does not identify any specific individual
• Complying with legal obligations and regulations imposed by the international licensing body that regulates jdl88 operations

3. Sharing Information with Third Parties

jdl88 does not disclose your personal information to any third party except in the following limited circumstances and on a sound legal basis. Each of our third-party partners is bound by strict confidentiality agreements.

• Payment providers: information required to complete financial transactions is shared with legitimate payment processors such as licensed e-wallet operators and banks
• Game service providers: game developers may receive the minimum session data required for technical game continuity
• Identity verification services: KYC information may be processed by licensed third-party verification providers to ensure regulatory compliance
• Legal authorities: we will disclose information when required by court order, law enforcement agency request or valid regulatory obligation
• Corporate stakeholders: in the event of a merger, acquisition or asset sale, user information may be transferred subject to appropriate notice

We never share your personal data for third-party marketing, targeted advertising by other companies, or to sell your information to data brokers.

4. Data Security and Protection

jdl88 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure. While no system can guarantee absolute security, we continually update our security protocols in line with industry best practices.

• Data encryption in transit using TLS 1.2 and above for all communications between your device and jdl88 servers
• Passwords are stored using strong cryptographic hashing algorithms — no one at jdl88 can read your password in its original form
• Intrusion detection systems (IDS) and continuous 24-hour security monitoring
• Strict internal access controls — only staff with a legitimate professional need can access user data
• Regular security audits by independent third parties
• Documented incident response procedures in the event of a data breach

5. Cookies and Tracking Technologies

jdl88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies: required to maintain your login status during an active session and to ensure account security
• Preference cookies: store your language, display and personal preference settings so they do not need to be reconfigured each time
• Analytics cookies: collect aggregate, anonymous usage statistics to help us understand how the platform is used
• Security cookies: used to detect and prevent fraud attempts and suspicious activity

You can manage cookie settings through your web browser. If you disable required cookies, some platform functions may not work properly, including the login function.

6. Your Rights as a User

As a jdl88 user, you have certain rights regarding your personal information. We are committed to making it easy to exercise these rights through our support channels, which operate 24/7.

7. Cross-Border Data Transfers

jdl88 operates under international licensing, and your personal information may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with appropriate safeguards in place, including data processing agreements that meet international standards.

We ensure that any recipient of data outside the country provides a level of protection equivalent to or higher than that set out in this policy. You may contact us for more information about the protection mechanisms used for such data transfers.

8. Data Retention Period

jdl88 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account information is retained for the duration your account is active and for a reasonable period thereafter
• Financial transaction records are retained in accordance with legal requirements related to financial compliance and auditing
• Customer support communication logs are retained for quality control and dispute resolution purposes
• Once the retention period ends, data is securely disposed of using industry-recognised procedures

9. Service for Adult Users Only

The jdl88 platform is an online gambling service restricted to individuals aged 21 and above only. We do not knowingly collect or process personal information from those below this age limit.

During the registration process, you are required to confirm that you meet this minimum age requirement. If we find that personal information of an underage individual has been collected unintentionally, we will take immediate steps to delete that information and close the account in question.

10. Amendments to This Privacy Policy

jdl88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via your registered email or a prominent notification on the platform.

The effective date of the latest policy will always be shown at the top of this page. Continued use of the jdl88 platform after such amendments take effect means you accept the updated terms. We encourage you to review this page periodically to ensure you always understand how your data is managed.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how jdl88 handles your personal information, our team is ready to help. We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe.

• Live Chat: available 24/7 directly through the jdl88 platform
• Email: [email protected]
• Service languages: Bahasa Melayu and English